1906124914
The human touch : personal skills for professional success / Debra Paul, James Cadle, Phillipa Thomas.
Cover
Author: Paul, Debra.
Author: Cadle, James.
Author: Thomas, Phillipa.
Publication year: 2012
Format: Book
Publisher: London : British Computer Society, 2012.
ISBN: 9781906124915 (pbk.) : 1906124914 (pbk.) :
Description:
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; coaching and mentoring; and problem solving.
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Physical Description:
256 p. ; 25 cm.

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