Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
Publication year: 2005
Edition: 3rd ed.
Publisher: London : McGraw-Hill, c2005.
ISBN: 9780077109912 (pbk.) :
Previous ed.: 1991.
This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress.
xiii, 207 p. : ill. ; 23 cm.
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