0077109910
Assertiveness at work : a practical guide to handling awkward situations / Ken Back and Kate Back.
Cover
Author: Back, Ken.
Author: Back, Kate.
Publication year: 2005
Format: Book
Edition: 3rd ed.
Publisher: London : McGraw-Hill, c2005.
ISBN: 9780077109912 (pbk.) :
Description:
Previous ed.: 1991.
Includes index.
This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress.
Specialized.
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Other formats
Book:Assertiveness at work : a practical guide to handling awkward situations.:1991.:2nd ed / Ken and Kate Back with Terry Bates.
Physical Description:
xiii, 207 p. : ill. ; 23 cm.

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