Performance improvement : making it happen / Darryl D. Enos.
Publication year: 2007
Edition: 2nd ed.
Publisher: Boca Raton, Fla. : Auerbach ; London : Taylor & Francis [distrib
ISBN: 9781420045840 (hbk.) :
'Performance Improvement' gives readers the tools necessary for understanding and measuring performance, and how to improve it. It offers a comprehensive, practical approach to diagnostic performance problems and their causes. Approximately 30 caese, integrated into the text, illustrate major points for improvement.
272 p. ; 24 cm.
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