Making change work : how to create behavioural change in organizations to drive impact and ROI / Emma Weber, Patricia Pulliam Phillips, Jack J. Phillips.
Publication year: 2016
Publisher: London : KoganPage, 2016.
ISBN: 9780749477608 (pbk.) :
Creating and demonstrating value from change initiatives, projects and programs is the mandate of the day. Programs and processes are held to a new level of accountability; they must demonstrate value beyond the activity itself. However, according to an ATD and ROI Institute study, only 8% of CEOs are currently seeing business impact data from their initiatives. When the failure of such initiatives is explored, the primary reason identified is in organizations' failure to align projects to business needs from the beginning, and failure to transfer knowledge into action. Whether due to organizational culture or supervisors not fully getting behind the project, something in the system prevents the change from being embedded. This book will show that the lynchpin that connects change initiatives and ultimate success, including impact and ROI, is behavioural change.
x, 282 pages : illustrations (black and white) ; 24 cm
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