0273738070
Brilliant customer service / Debra Stevens.
Loading...
Author: Stevens, Debra.
Publication year: 2010
Format: Paperback
Publisher: Harlow : Prentice Hall,
ISBN: 9780273738077 (pbk.) : 0273738070 (pbk.) :
Description:
Includes index.
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Specialized.
Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating
Physical Description:
xix, 187 p. : ill. ; 22 cm.

Availability

Loading...
Other titles by the author
0273738070
Author: Stevens, Debra.
Similar titles
1444151509
Author: Pilbeam, Sarah, author.
0007507216
Author: Dignall, Clare, author.
0273732048
Author: Anderson, Mark, 1961-
0273742973
Author: Kotler, Philip, author.
1509814434
Author: Presman, Gavin, author.
1471856917
Author: Pickerden, Mike, author.
1471883167
Author: Hage, Mark, author.
1471899357
Author: Marcousé, Ian, author.
1781251479

Language Language