Negotiation skills in 7 simple steps / Clare Dignall.
Publication year: 2014
Publisher: London : Collins,
ISBN: 9780007507214 (pbk.) :
This title helps you refine your persuasive skills through verbal and non-verbal communication and shows you how to identify and understand the key issues, distinguish between needs and interests and come to an agreement that benefits everyone.
144 pages : illustrations (black and white) ; 20 cm
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