The human touch : personal skills for professional success / Debra Paul, James Cadle, Phillipa Thomas.
Publication year: 2012
Publisher: London : British Computer Society,
ISBN: 9781906124915 (pbk.) : 1906124914 (pbk.) :
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; coaching and mentoring; and problem solving.
256 p. ; 25 cm.
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