Nine keys to world-class business process outsourcing / Mary Lacity, Leslie Willcocks.
Publication year: 2015
Publisher: London : Bloomsbury,
ISBN: 9781472918482 (hbk.) :
Business Process Outsourcing (BPO) - the sourcing of business services through external third parties - is a global phenomenon, which generated nearly
256 pages ; 24 cm
Other titles by the author