Delighting your customers : delivering excellent customer service without breaking the bank / Avril Owton.
Publication year: 2011
Edition: Rev. ed.
Publisher: London : A. & C. Black,
ISBN: 9781408139929 (pbk.) : 1408139928 (pbk.) :
Previous ed.: 2007.
Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book will help you do just that by offering invaluable advice on a range of key issues.
Series: Business on a shoestring
176 p. ; 18 cm.
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