The big book of people skills games : quick, effective activities for making great impressions, problem-solving and improved customer service / Colleen Rickenbacher, Edward Scannell.
Publication year: 2010
Publisher: Maidenhead : McGraw-Hill Professional,
ISBN: 9780071745093 (pbk.) : 0071745092 (pbk.) :
This title offers a host of interactive yet engaging games you can use to tackle communication areas within your group. These short but fun games can be adapted to any setting, cost virtually nothing and show you how to boost both employee and customer interaction, reduce absenteeism and foster a positive and productive environment.
224 p. : ill.
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