1292100206
5 star service : how to deliver exceptional customer service / Michael Heppell.
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Author: Heppell, Michael,
Publication year: 2015
Format: Book
Edition: Third edition.
Publisher: Boston : Pearson, 2015.
ISBN: 9781292100203 (pbk.) :
Description:
Previous edition: Harlow: Prentice Hall Business, 2010.
Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred.
Specialized.
Original title: Five star service, one star budget
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Physical Description:
272 pages ; 22 cm

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