5 star service : how to deliver exceptional customer service / Michael Heppell.
Publication year: 2015
Edition: Third edition.
Publisher: Boston : Pearson, 2015.
ISBN: 9781292100203 (pbk.) :
Previous edition: Harlow: Prentice Hall Business, 2010.
Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred.
Original title: Five star service, one star budget
272 pages ; 22 cm
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