The leader's guide to influence : how to use soft skills to get hard results / Mike Brent and Fiona Elsa Dent.
Publication year: 2010
Edition: 1st ed.
Publisher: Harlow : Financial Times Prentice Hall, 2010.
ISBN: 9780273729860 (pbk.) :
This text shows you how to step up your interpersonal effectiveness by learning how to work more successfully with people, both those you may manage and those they work with as a colleague, client or business partner.
viii, 231 p. : ill. ; 22 cm.
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