Managing conflict in the workplace : how to develop trust and understanding and manage disagreements / Shay and Margaret McConnon.
Oxford : How To Books, 2010.
9781845284138 (pbk.) : 1845284135 (pbk.) :
Previous ed.: published as Conflict management in the workplace. 2008.
This guide offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. This new edition is for businesses and institutions and wherever people work together.
131 p. : ill. ; 24 cm.
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