Dealing with difficult people in a week / Naomi Langford-Wood and Brian Salter.
London : Teach Yourself, 2016.
9781473607781 (pbk.) :
Previous edition: 2012.
The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
120 pages : illustrations (black and white) ; 20 cm
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