Successful customer care in a week.
Publication year: 2012
Edition: [New] ed. / Di McLanachan.
Publisher: London : Teach Yourself,
ISBN: 9781444159851 (pbk.) : 1444159852 (pbk.) :
Previous ed.: published as by John Wellemin. London: Hodder & Stoughton, 2003.
The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.
122 p. : ill. ; 20 cm.
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