0859696820 
How to cope with difficult people / Alan Houel with Christian Godefroy.
1994
Książka
London : Sheldon,
9780859696821 (pbk.) :
The topic of coping with 'difficult' people is of interest to most people. The authors of this book show how to remain calm and confident when confronted with argumentative individuals, aggressive sales staff and anyone who poses a threat.
122p. ; 22 cm.
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