0859696820
How to cope with difficult people / Alan Houel with Christian Godefroy.
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Author: Houel, Alan.
Author: Godefroy, Christian.
Publication year: 1994
Format: Paperback
Publisher: London : Sheldon,
ISBN: 9780859696821 (pbk.) :
Description:
The topic of coping with 'difficult' people is of interest to most people. The authors of this book show how to remain calm and confident when confronted with argumentative individuals, aggressive sales staff and anyone who poses a threat.
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Physical Description:
122p. ; 22 cm.

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