0749920513 
Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions / Roberta Cava.
2000
Książka
Rev. and updated ed.
London : Piatkus,
9780749920517 (pbk.) :
Previous ed.: 1990.
Many people have to deal with rude, irate, emotional, and aggressive people in the course of their lives. This text teaches the techniques which will improve the reader's communication skills and help to control anger and stress.
iv, 220p. ; 24 cm.
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