Dealing with difficult people / Roy Lilley.
London : KoganPage,
9780749475598 (pbk.) :
Previous edition: 2013.
Packed with tips and warnings of potential hazards, this text is suitable for managers or anyone who has to deal with difficult colleagues or the public. It well help you to enjoy difficult people, unlock them, influence them and improve their performance.
xi, 140 pages ; 22 cm.
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