Making conflict work / Peter T. Coleman and Robert Ferguson.
Publication year: 2014
Publisher: London : Piatkus,
ISBN: 9780349405285 (pbk.) :
Work conflict is risky. It can go bad and poison employee health, work relationships and organizational climates, or it can go well and help to energize problem solving, innovation and bottom-line effectiveness. Peter Coleman and Robert Ferguson, leading experts in the field of conflict resolution, address the key role of power in workplace tension. They explain how power dynamics function and provide step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution.
xxi, 278 pages ; 24 cm
Users who borrowed this title also borrowed
Other titles by the author