Customer service pocketbook : a pocketful of tools, tips and techniques for everyone who contributes, directly or indirectly, to ensuring that the customer comes first / Sean McManus & Tony Newby.
Publication year: 2013
Media class: Book
Edition: 3rd edition.
Publisher: Alresford : Management Pocketbooks, 2013.
ISBN: 9781906610555 (pbk.) :
Previous edition: 2002.
This title has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods, and much more.
112 pages ; 11 x 15 cm
Users who borrowed this title also borrowed
Other titles by the author