190661055X
Customer service pocketbook : a pocketful of tools, tips and techniques for everyone who contributes, directly or indirectly, to ensuring that the customer comes first / Sean McManus & Tony Newby.
Cover
Author: McManus, Sean, 1973-
Author: Newby, Tony,
Publication year: 2013
Media class: Book
Edition: 3rd edition.
Publisher: Alresford : Management Pocketbooks, 2013.
ISBN: 9781906610555 (pbk.) :
Notes:
Previous edition: 2002.
This title has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods, and much more.
Specialized.
Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating Provide rating
Description:
112 pages ; 11 x 15 cm

Availability

Loading...
Users who borrowed this title also borrowed
Other titles by the author
Similar titles
0273738070
Author: Stevens, Debra.
1444151509
Author: Pilbeam, Sarah, author.
1292148462
Author: Pennington, Alan (Customer experience consultant), author.
1472447697
1119010683
Author: Paz, Jon, author.
085292609X
Author: Bee, Frances.
0007507216
Author: Dignall, Clare, author.
0749466316
Author: Denny, Richard, 1944- author.
0273732048
Author: Anderson, Mark, 1961-
1444159437
Author: Harvey, Christine.
1444795287
Author: Ashton, Robert, author.

Web Content Display Web Content Display
Web Content Display Web Content Display
 
Language Language