OCR customer service. NVQ level 2 / Sarah Pilbeam ; edited by Maureen Everett.
Publication year: 2012
Publisher: London : Hodder Education,
ISBN: 9781444151503 (paperback) :
This textbook offers full support to students completing their Level 2 NVQ in customer service. All NVQ jargon and the NVQ process is covered in full, with clear explanations so students know exactly what they need to do.
x, 219 pages : illustrations (colour) ; 25 cm
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